Walford Timber has won the Treated Wood Trader of the Year award at this year’s Wood Protection Association awards.
Based in the Wye Valley, Walford Timber manufacture and distribute high quality timber, fencing and garden products locally and nationally to the public and the trade.
This award recognises Walford Timber’s outstanding approach to customer service when it comes to selling treated timber. As well as having a class leading treatment operation, it recognises the high levels of customer service they offer. The support and advise given to their customers, and the quality and clarity of the information they provide were key to the award.
The judges described the quality of the company’s website www. walfordtimber.co.uk as a major factor in Walford Timber being picked as the overall winner of the award.
Owner George Smith said “We work hard to provide our customers with outstanding service and support. We’ve always gone the extra mile in our manufacturing process and it’s great to be recognised as backing this up with our customer service. This award shows that our customers have noticed.”
Walford Timber have long been pioneers in the timber industry. Their processes have been adopted industry wide. As well as winning the Treated Wood Trader of the Year award they were also finalists in the Treated Wood Quality Excellence Award. An award recognising consistent quality excellence through their robust processes.
These awards are to recognise the best businesses within the timber treatment sector in the whole of the UK. George said “the team work so hard to look after our customers, it’s great that their hard work has been recognised.”