FIRST FENCE UNVEILS REVOLUTIONARY HELP & ADVICE HUB
First Fence Ltd, based in Swadlincote, Derbyshire, has once again raised the bar for customer experience with the launch of its cutting-edge Help & Advice Hub. This game-changing addition, accessible via the home page of their website, is set to transform how customers interact with the brand.
“Since Vinny and Dave Kotecha founded First Fence in 2010, our ethos has always been to prioritise the customer experience,” explains Product and Marketing Manager Toby Roberts-Davies.
“We pioneered one of the first e-commerce websites in the fencing industry, and over the years, it has evolved into one of the most trusted platforms for fencing solutions, offering live stock updates, transparent pricing, and innovative calculators for quicker checkouts.”
The Help & Advice Hub represents the next logical step in First Fence’s commitment to excellence, serving as a centralised resource that perfectly complements their extensive product offering.
“This hub is about empowering our customers with the tools and knowledge to make informed decisions, further enhancing their experience with us,” says Roberts-Davies.
The hub is intelligently divided into categories to cater to every need:
First Facts
A monthly educational series that demystifies industry jargon and provides valuable insights into fencing essentials. A standout feature was their detailed guide, ‘What is Hot Dip Galvanising?’, which broke down ISO 1461 standards, treatment processes, and finish variations.
Press Releases
Stay up to date with First Fence’s latest initiatives, product launches, and company achievements. This section offers a snapshot of their journey, perfect for catching up on what’s new.
Memberships and Certifications
This section hosts downloadable certificates alongside detailed explanations of how each membership benefits the customer, showcasing First Fence’s dedication to quality and compliance.
O&M Guides
Operations and Maintenance Guides are now a vital part of First Fence’s offering. These strategic documents cover every aspect of a product’s lifecycle, including site preparation, installation, and adjustments.
“Customer demand for these guides has surged,” says Roberts-Davies. “We now ensure all major new product launchesinclude comprehensive O&M guides, readily available for download.”
Product Specification Sheets
Offering a complete overview of product features and benefits, these spec sheets have been thoughtfully revamped into three formats:
• Full Range Sheets: Covering a product category, such as gates.
• Product Focus Sheets: Spotlighting specific items, like Armco beams.
• Component Sheets: Detailing individual elements, such as post caps.
Product Drawings
Transparency is key at First Fence. By providing free access to detailed product drawings, customers gain a clear understanding of dimensions and specifications, making their purchasing decisions more informed and confident.
Video Hub
The latest addition to the Help & Advice Hub, the Video Hub, is nothing short of revolutionary. Featuring animationsthat address frequently asked questions, installation dos and don’ts, and product tutorials, this resource is designed to eliminate confusion.
“The team has worked tirelessly to create these videos, ensuring our customers have all the information they need to get it right. It’s truly game-changing,” says Roberts-Davies.
For more information, visit www.firstfence.co.uk/help-centre.
